Help
Frequently Asked Questions
Everything you need to know about staying with us — or letting your home with us.
For guests
Guest FAQs
How do I book?+
Search for your dates on our Stay page, choose a home and click Book now. You'll enter your details and receive a booking reference straight away. You can also call us on 01637 853 963.
Can I bring my dog?+
Yes — many of our homes welcome dogs. Look for the dog icon or browse our Dog-Friendly collection. Each home lists the maximum number of dogs allowed.
What happens after booking?+
You'll receive a booking reference and confirmation by email. Our team will be in touch to confirm payment and any special requests.
When do I receive arrival information?+
Full arrival instructions — directions, parking, key collection and Wi-Fi details — are sent around seven days before your stay.
Can I book short breaks?+
Many homes accept 3 and 4-night breaks outside the main summer holidays, with a minimum stay of two nights. See our Offers page for short break ideas.
Can I change my booking?+
Please contact us as soon as possible. We'll always try to help with date changes, subject to availability and our booking terms.
What happens if I need help during my stay?+
You'll have a local contact number for the whole of your stay. Our team is based in Newquay and can usually be with you quickly.
For owners
Owner FAQs
How much does holiday letting cost?+
Our fees depend on the service you choose — from marketing only to full management. We'll explain everything clearly during your free assessment, with no hidden extras.
How much could my property earn?+
Try our income calculator for an indicative figure, then request a free assessment for a personal forecast based on your home.
Do I need to furnish the property?+
Yes, homes need to be fully furnished and equipped. We provide a detailed checklist and advice on what guests expect.
Do you provide photography?+
Yes. Great photography is essential, and we arrange professional images for every home we launch.
Who deals with guests?+
We do — from enquiries and bookings to arrival information and support during the stay.
Who manages cleaning?+
With full management, our local housekeeping team handles cleaning and linen at every changeover.
Who handles maintenance?+
We coordinate trusted local tradespeople and keep you informed. Urgent issues are dealt with immediately.
How are bookings managed?+
Through our secure online booking system, with owner access to see bookings and availability.
Can I use the property myself?+
Of course. Simply block out the dates you'd like to use your home.
Can I move from another agency?+
Yes, and we'll make the switch as smooth as possible, including honouring existing bookings where we can.
How quickly can my property go live?+
Typically within two to four weeks of your assessment, depending on photography and any preparation needed.